BroadWorks Call Center

BroadWorks Call Center 17.0

It brings an Automatic Call Distribution (ACD) and Call Center service
 
17.0 (See all)

BroadWorks Call Center is a solution that offers service providers with a highly flexible, feature-rich, fully integrated Automatic Call Distribution (ACD) and Call Center service that supports the requirements of every business customer. This includes simple hunting and queuing for individuals and work groups to sophisticated call distribution and routing, conditional announcements, agent availability states, Interactive Voice Response (IVR), desktop clients, monitoring and reporting for more complex call center environments.

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